My 90 year old mother's heater stopped working during a real cold snap. Jessee's came out quickly and my mom-who doesn’t hear well, didn’t answer the door so the technician called me to ask how to get her to answer the door so she didn’t have to wait another day. He diagnosed the problem and gave me a price. I hesitated only because of my mom's limited income and the fact that my son could fix it the next day. Then I decided to just get it done and explained my hesitation to the technician so he would understand about her finances. He said he would see what he could do. I certainly didn’t expect anything more than to have the furnace fixed. When I paid the bill I saw that he gave my mom a discount which really meant a lot to her since she struggles with her bills each month. Since they didn’t have to do anything, I was very impressed with the way they handled my mom's repair! 
Jessee has my business.

Monti M. Chico, CA.

The heater started acting up on my heating and air unit so I called Jesse's. They sent Chuck to my house to take a look at it that same day and he did an excellent job of explaining to me what was going on with it. I am thankful for them coming so quickly and for keeping things from getting much worse.

Chris M. Oroville, CA.

Same as Chris M., started with the heater. Chuck came out, diagnosed the problem, and when the part came in, he was here the next day. I am so relieved to have the problem fixed! I've called on Jessee before and recommend to anyone, to call them first! Thanks Chuck!

Ruth P. Orland, CA.

Jessee's has maintained my elderly mother's furnace and A/C for several years now and I have recently been helping her with the maintenance as well as the installation of a new Nest thermostat.

I really appreciate how helpful the staff is at Jessee's, particularly Stephanie in the office and John in the field. Since I live in the Bay Area, having a local company like Jessee's look after my mother's heating & A/C needs is a real priority. Stephanie has been great about scheduling, especially today when there was an issue with the Nest t-stat due to what appears to be a home Wi-Fi problem.

John installed the Nest a few months ago (as well as doing the preventative maintenance) and was very skilled and knowledgeable. He expedited his service visit today and quickly put the Nest in manual mode so my mother can have heat until I figure out the Wifi problem.

Overall, I couldn't be happier and know my mother really appreciates their kindness and helpfulness.

Timothy C. Hercules, CA.

I had a very old freestanding gas furnace in the front room of my 100 year old home that I wanted to replace with a wall furnace. Being an old house there were challenges, the old furnace was tied into an old chimney, too thin walls, thick beams in odd places, but their crew was up to the challenge. They did a great job, even fabricating a vent cover (the one in the kit wouldn't fit because of the retrofitting of the flue) and thoroughly cleaned up the job site upon completion. They also put a chimney cover on the old chimney. I was very pleased with their work, price and professionalism.

Dianna B. Chico, CA.

My AC broke this summer and I called Jessee. They came out right away and the guys were great. It was repaired by the end of the day.  I recommended them to everyone I know. Fantastic!

Cade J. Chico, CA.

They are amazing and very cheap. John was very friendly and professional I would go back to them with all my heating and air issues.

Heather P. Willows, CA.

Jessee Heating & Air repaired my furnace, excellent job and excellent value. Chuck was great. A competitor had tried to talk me into buying an expensive new furnace and Jessee repaired the old one quick and cheaply. They can be trusted.

Robert D. Forrest Ranch, CA.

Thank you for your excellent Service!

The Dawson's

I’ve a rental property in Chico. You’ve provided phenomenal service!

But I’m even more grateful for the referrals you’ve given me from artistic landscape to four seasons roofing. They’ve been responsive & professional service providers and I can’t thank you enough.

A loyal customer!

Terri E. Menlo Park, CA.

Rob & Doug did a wonderful job. We are enjoying our heat.”

Thank You,

Chris & Barb Bangor, CA.

To whom it may concern:

This is a thank you to the maintenance man who checked out my air conditioner, April 4th.

He could have stepped over my garden hose, in order to reach the machine, but he took the time to wind it up and to place it back where it belongs. It was a gesture that I appreciated, it is difficult for me to move the hose around.
It was thoughtful and it was a helpful thing to do.

Jean G. Chico, CA.

Thank you for your good work. We would certainly refer Jessee to our friends and neighbors.

Vivian C. Chico, CA.

I just wanted you to know what a valuable employee you have in Chris F. He’s extremely professional, hardworking, and believes in Jessee Heating & Air Conditioning. He gets in and gets the job done without wasting any time. It speaks well of your company that Chris feels comfortable enough to call his supervisor for advice if there is something he needs to ask about. Chris is confident and a pleasant individual to be around. When he came to install the new air conditioning unit, he had Clayton S. with him. Clayton is also pleasant and hardworking. Chris & Clayton work well together as teammates. Clayton also wasted no time and went right to work. It was nice to have two young men who knew what they were supposed to do and then get right to it. Thank you for sending them out.

P.S. My air conditioner is working very well and I am extremely happy with it and the work that was done!

Tina W. Red Bluff, CA.

Dear Mr. Gray,

Mr. John Gray, Owner – Jessee Heating & Air Conditioning: It is with pleasure that we share with you the excellent customer experience we have had with your salesman, Bryan S. Gray. He has excellent product knowledge, sales skills, so that all questions are answered in full. He also has a warm customer manner that is very pleasing. We look forward to seeing him again in our home!

Frank & Pat G. Chico, CA.

Dear Mr. Gray,

On June 15th one of your technicians came to my home to address a problem I was having with my air conditioner. While this person was courteous enough, the unit continued having problems so that a week later I was back on the phone asking for someone to return to my house. I want to tell you about that experience.

It was after 6:00P when Mr. Anderson called and close to 8:00P when he got to my home and even though it appears he had a very busy day, he was patient to listen, courteous, friendly and helpful. He left some time later and had one more home to visit. For a young man with 2 small children, that is dedication. It is also superb customer ‘service.’ Unfortunately, the problem Mr. Anderson thought he had fixed persisted so that I had to be back on the phone with him early the next morning. He returned to my home and once again, was patient, friendly, courteous and helpful and … I am happy to report, successful in addressing the problem my unit was having! ☺

I think it is rare in today’s workforce, sad though it is, to find young people who have Mr. Anderson’s work ethic. Too many think ‘locally’ and not about their companies as a whole or their roles in providing a ‘service.’ This is not Mr. Anderson though, who conveys professionalism in the highest sense of that word. I want to applaud his work ethic, share with you how he has restored my hope in young workers, and tell you how lucky you are to have an employee like him. My sincere appreciation to Jessee Heating & Air and to Mr. Anderson for all you did on my behalf this weekend. You will surely have my business in the future.

Lisa L. Oroville, CA.

My appreciation for you’re honoring the other bid, especially at this very difficult time and accompanying horrendous expenses. I’m sorry it took me this long to get this payment to you. Nary a moment the last few weeks to even sit at my desk. Enjoyed working with John and co-worker. An asset to you.

Lynee T. Chico, CA.

To Whom it May Concern:

This is just a note to send a compliment to one of your service technicians. His name is Jon. Last week we had our yearly service and Jon was on time, courteous, and efficient. He certainly represents your company in a positive way. He mentioned that he was a relatively new employee. From my point of view, he’s a keeper!

Barbara E. Chico, CA.


Just wanted to let you know what a pleasure it was dealing with your firm. This truly was a no hassle experience. We were expecting a big mess when the project was completed. To our surprise everything went smooth and we love the new unit.

We were so impressed with your installers. What conscientious and hard workers they are. They are truly an asset to your business.

You can count on us to refer Jessee Heating & Air to our friends and family. Keep up the high quality of work!

Jerry & Linda O. Chico, CA.

Dear Jessee General/Service Manager:

As you no doubt are well aware, we’ve had a two year struggle with having our heater be anything close to reliable. I cannot imagine how many calls it took, only to have it work for a day or a few hours and then freeze up again. I won’t pretend that it wasn’t frustrating and inconvenient. But, surprising as it may be to you, this is not a letter of complaint; rather, it is a letter of commendation and thanks.

First, we have been loyal Jessee customers for about thirty years for one important reason-you folks know what customer service means. The fact that you stuck with us the last two years, owned the problem, and were committed to fixing it, and, eventually, apparently did speaks volumes about your commitment to customer service and we have been letting folks know that. Thank you.

Second, this letter is a commendation for one of your technicians, John B. Last year and, especially, this year he was the person who really went far ‘above and beyond’ to rectify this situation. He went so far as to give us his personal phone number and respond to outages of the heater on what I am sure was his own time. And he did all of this with grace, good humor, and compassion for our plight. He is precisely the person who makes your corporate commitment to customer service real and we have really appreciated it and him. Thank you!

Steve and Leatha K. Chico, CA.

To whoever owns Jessee:

Last time one of your men (Chuck I think) came over and fixed our heat pump. I was sure favorably impressed. He was certainly efficient and courteous! I guess that’s why I always call Jessee!

Lindy R. Chico, CA.

Dear John Gray,

I have contacted Nyles and Molly from our staff to review and discuss the performance of the subcontractors who worked on the Paradise Community Village Apartments project in Paradise. At the project’s completion the Project Staff completes a ‘Subcontractor Evaluation Report.’ This report focuses on the schedule adherence, quality of work, administration, pricing fairness and most importantly…attitude! I am pleased to inform you that your firm was named as one of the top performing subcontractors for this project. I would also like to recognize your employee Bryan Gray, as being a major reason for this selection.

Thanks for everything you do to help make our projects successful. Speaking on behalf of Sunseri Construction, we value our relationship that was developed over the years and we look forward to future endeavors with your firm.

Greg C. Sunseri Construction, Chico, CA.

Dear John Gray,

I just hired your company to install two HVAC systems in a duplex that I own. Mike was the estimator. I wanted you to know how satisfied I was with the job that your company did for me.

The bid was competitive, the work was done on time, the crew was courteous and clean and treated my tenants very well. Jessee Heating & Cooling will be my first call if I need service or repairs on the HVAC system in my home or rentals.

P.S. I gave you a 5 star rating on Yelp!

Dan G. Chico, CA.

Thank you so much for taking such good care of my Grandma yesterday, and then taking the time to call me and give an update.

Luke W. Portland, OR.

Your install crew did an excellent job. I am very happy.

Matt F. Chico, CA.

I am very satisfied with the service that your install crew has provided.

Stan B.Chico, CA.

Just wanted to share. I got a call from my operator on your job this morning. He said that your guys on site were awesome and made his job very easy. He said in particular that there was a long haired gentleman that really took the bull by the horns and helped him get in, get set up, and get the lift done. Just wanted to pass on the complement.

Michael S. Stockton, CA.

Thank you Clayton for keeping my home safe and warm. I appreciate your knowledge, help, and concerns.

Marie P. Chico, CA.

Jessee Heating and Air was recommended to us by Don Carstensen, owner of MD Plumbing, as a first class company. He was correct.

Your staff is easy to work with – We currently are having serious furnace problems. Shannon has been an A+ tech. He has knowledge, skill, and a very supportive customer manner.

Frank G. Chico, CA.


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